Efficient and customer-friendly planning of delivery agreements
From analog to a user-friendly digital planning system
The delivery of the products is an important part of the overall customer experience of Swiss Sense. Oliver IT's smart web application ensures that delivery appointments are automated and all journeys are automatically planned. Customers can now schedule appointments online and it saves Swiss Sense an average of 4 kilometers per order. The grateful consequence is a reduction in logistics costs, time savings, less CO2 emissions and an increase in Swiss Sense's customer-service.
Before each project, we make a clear profile of your organization so that our service can fit seamlessly
Swiss Sense
Swiss Sense develops and produces box springs and mattresses. With around 9000 deliveries every 6 weeks in Germany, the Netherlands and Belgium, there was a need for a solution that increases both customer friendliness and the efficiency of the logistics process.
The key to the success of our projects is a clear question. What does your organization have problems with? What is the goal that you have in mind?
The solution
Oliver IT's assignment was twofold. On the one hand, customer friendliness had to be increased during the planning of delivery agreements. On the other hand, trip planning had to be more efficient. Both workflows had to be digitized and automated. Behind the scenes, this means integrating data from SAP with a complex algorithm in the cloud. This was realized with Oliver Elements. The solution has: - Increased the quality of the service and professional image towards the customers. - Increased call center employee satisfaction. - Reduced the chance of errors and generated a lot of time savings.
At Oliver IT we solve your problems, completely according to your wishes!
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