Category: SAP Fiori
Author: Sally-Ann van Nuland

Oliver IT delivers SAP based application

SAP service provider Oliver IT from Den Bosch, The Netherlands is providing a mobile app for over four hundred technicians and two hundred contractors of the Belgian public network operator Infrax. Infrax is the only company in Flanders, Belgium that manages four pipeline and cable dependent utilities, electricity, gas, cable tv and wastewater disposal. They are active in 126 municipalities.

Oliver IT developed an app for field work that is online and offline available. The app provides services-workmen acces to important SAP systems. Oliver IT is also responsible for projectmanagement and the maintenance of the solution. The project is handed over to the company in Den Bosch, The Netherlands after an European tender offer.

The new field service management app is replacing the old SAP ITS based solution. The supplier: ‘With an one-time-only investment in SAP CE as development platform Infrax has a platform which can be used for multiple mobile and web applications.’ The frontend technology is based on the use of SAP UI5.

The application makes it possible for the service technicians to go through the entire installation, failure and maintenance process. Either online of offline. Detail about the orders, planning and Service and Maintenance process can be viewed and handled in Realtime. This increases the efficiency of the process itself and will lead to better service overall.

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Peter Schults SAP Net weaver expert
Peter Schults