Author: Reinout Moes

Compliance

The corona virus has an undiminished firm grip on society. As in many countries, the Netherlands is also dealing with an increase in infected people. Measures have therefore been extended or tightened; consider the impact of curfew. While a fairly smooth transition to remote working from home seemed possible within the IT sector at first, the consequences are now also affecting our sector. The inadequate possibilities for face-to-face contact with colleagues and business partners have an impact on compliance and make it difficult to establish relationships with new partners. How does that work and how do we notice this at Oliver?

First of all, the risk to compliance. The basis for compliance lies in trust in the workplace and a stable work environment. Physical contact is essential for the formation of trust. You wake it up with a handshake, laugh, pats on the back, posture, and so on. This is much less accessible from a distance. When mutual trust decreases, the risk that people will act unethically increases. Trust in the workplace no longer has a strong foundation now that people only have sporadic contact via Teams or Zoom.

In addition, a stable working environment is in doubt at some companies. After some initial hesitation on the first Lock Down, these companies seemed to be able to continue on their old track and stick to old goals. Goals set before the corona crisis. Sticking to this is not always realistic and can put pressure on employees. This can result in careless handling. In short, there is an increased risk for compliance. SAP has also identified this and has rolled out the 'Trust Matters' campaign. This campaign is precisely aimed at reducing compliance risks by maintaining and increasing trust in the workplace.

Second, the consequences for entering into new business relationships. Physical contact is also here, important because you can gain confidence with an unknown customer. A customer who has yet to discover what kind of company the customer has against it. We also notice these consequences at Oliver.

In practice you see that communicating via digital connections requires a new covenant. Many issues have been neglected. Sometimes people are in the camera, you only see the eyes or a background, where a lot of movement. How you present yourself, especially in a larger group, is very different from face to face.

More must be done to build trust. And that means delays in the further expansion and improvement of companies. Many companies postpone new projects, new implementations of processes. Where many companies have continued to work online on what was already running, you can see that those projects are now finishing and that no new ones are being started. The impact is that companies focus on turnover and production, so earn maximum, but investments in people, processes and the future are on the back burner. The impact will be clear in 3 to 5 years ...

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Peter Schults SAP Net weaver expert
Peter Schults