Author: Caspar Lauwerijssen

DNWG and

Grid management in the Netherlands - one site for applications:

Imagine, you want to have a house built and you want a connection for electricity, gas, water and media / communication (internet, television and / or telephony). Then it is useful to know that these networks and connections in the Netherlands are managed by network operators and water companies (see box Network management in the Netherlands). So you have to go to them to request your new connections. In the past you had to find out who the parties were for the various connections in your region and submit applications via their websites. For a few years now, you can visit the joint website of the network operators and water companies: There you submit 1 application for all connections at the same time without having to know who the network operators are. Based on the connection address (the address of your new home), the request is passed on to the network operator of the requested discipline (s) in the region concerned. These network operators get to work with the requests, send offers and implement the connections after approval. In addition to new connections, changes and removals can also be requested, and it is even possible to submit an application for several addresses at the same time (streets, holiday parks, apartment buildings, etc.).

DNWG (De Netwerk Groep) takes care of this process in Zeeland for its own network operator Enduris, but also for a number of other parties in Zeeland, West Brabant and Goeree-Overflakkee (see also box DNWG). This is easier for the applicant, who therefore receives fewer quotations and has fewer contractors. It is also more efficient for the parties concerned because they cannot all process the application separately and can execute everything at the same time.

The implementation of within DNWG and the automation of the associated work processes.

The first step in connecting DWNG to was to download and display the applications in an internal portal (the Connection Portal). After that, the functionality was expanded via 2 weekly Agile sprints, with more and more parts of the underlying process being built into the portal

This process takes place in the background in SAP ECC, the sales process in which, among other things, the following objects are used:

  • Debtors: the requester, the invoice recipient (if this deviates, the requester determines this in his application)
  • A notification: to complete the various preparation steps To be executed
  • A sales document with items as the basis for the quotation
  • Invoices: for the payment of the customer
  • A service order: for the execution by the contractor or the service department
  • Purchase orders: for the payment of the external contractors for the execution of the request These objects are created and changed from the portal, eliminating the need for manual actions in SAP ECC. Where possible, actions take place automatically in the background

But the SAP ECC process is not the core of the application process. This is the collection and assessment of information about the current and desired situation in order to estimate what needs to be done in order to implement the application. And that process has now been realized in the Connection Portal. When entering an application in, the customer is guided through the application process on the basis of questions. These questions relate to the desired capacity, the situation on site (distance from public road to the facade, etc.) and provide an initial picture of the application. This has been extended to the portal by adding questions to the employee to complete the picture of the situation.

In the process, further information is retrieved and / or written to other systems. For example, the drawings of the location of the pipes are automatically retrieved from the Geographic Information System and in case of changes or deletions, the data of the existing meters are retrieved from the underlying systems. After the request has been executed, the changes are passed on for further processing in underlying systems. Because of these links, the user does not have to access the various systems for retrieving or entering information, but is available centrally in the portal during the request.

In these ways, an attempt is made to let users from 1 central location perform their work as easily as possible. Starting points are:

  • Information available in 1 place
  • Prevent or simplify manual actions
  • Automate simple logic to save work and prevent errors
  • Automate things that can be performed automatically so that the user only has to assess the exceptions.

DSP - Digital Collaboration Platform

Meanwhile, a messaging platform (Digital Collaboration Platform DSP) has also been developed by the joint network operators with which network operators and contractors can exchange information about orders. The network operator sends an order to a contractor who returns the planning and carries out the order. The contractor then reports the technical data, the drawings and the financial data (the costs that the contractor wishes to invoice) back to the network operator for assessment and further processing. DNWG has also been connected to this for a year and a half. From the Connection Portal, assignments can be forwarded to the contractors and the messages from the contractors can be processed. This means that the majority of the process from request to final invoicing is now automated from 1 place.

Kind regards,
Caspar Lauwerijssen.

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