In November 2020 it was time for the Oliver IT hackathon again, and it would be different than usual this year because of course we were and are dealing with Corona and therefore we could not be together in the office. So this time the hackathon was done from home. And although we did not see each other in the office, the experience was almost the same as in previous years.
Normally we try to come up with real customer cases, but because everything was different because of Corona, Allard, Willem and Michiel decided to do it differently this year. Not a customer case and not directly with SAP ... but a real innovation that would benefit Oliver IT directly and we as employees manage most of it ourselves.
We use the Topdesk tool to manage the applications of our customers, and from there we handle the notifications and change requests from our customers. In addition, the timesheets are recorded in Exact, whereby we within Oliver IT establish a 1 on 1 relationship between the report and an activity in Exact.
Until now, there was no direct link between these 2 systems, so the activities had to be created manually, which almost always entailed the same operation.